Shipping & Delivery

Shipping & Delivery Policy

We're committed to getting your handcrafted Oreana boots to you safely and efficiently. Here's everything you need to know about our shipping process.

Shipping Methods & Rates

We offer the following shipping options within the United States:

  • Standard Shipping (5-7 business days): Rates vary by shipper
  • Expedited Shipping (2-3 business days): Rates vary by shipper
  • Express Shipping (1-2 business days): Rates vary by shipper

Shipping rates are calculated at checkout based on your location and selected shipping method.

Processing Time

Orders are typically processed and shipped within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You'll receive a shipping confirmation email with tracking information once your order ships.

Delivery Timeframes

Delivery timeframes begin after your order has been processed and shipped. Please note:

  • Business days do not include weekends or holidays
  • Delivery times are estimates and not guaranteed
  • Delays may occur due to weather, carrier issues, or other circumstances beyond our control

Tracking Your Order

Once your order ships, you'll receive an email with tracking information. You can monitor your shipment's progress through the carrier's website using the provided tracking number.

International Shipping

At this time, we only ship within the United States. We hope to expand international shipping in the future.

Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested before the order ships.

Lost or Damaged Shipments

If your package is lost or arrives damaged:

  • Contact us immediately with your order number and photos (if damaged)
  • We'll work with the carrier to file a claim and resolve the issue
  • Replacement or refund will be provided once the claim is processed

Please inspect your package upon delivery and report any damage to the carrier and to us within 48 hours.

Questions About Your Shipment?

If you have questions about shipping or need assistance with your order, please contact us. We're here to help ensure your boots arrive safely!